Delusions of Grandeur

My cell phone service sucks….mark the spot

Posted on: April 16, 2010

So tonight after dinner we were wandering up Miracle Mile when we stopped into the new AT&T store to check on whether Seth’s mom was eligible for an upgrade yet and allowed to get her iPhone.  While there I asked the service rep about the new mini cell towers ( which you can put in your home to increase reception.  The rep informed me that they are coming to Miami in July so I will FINALLY FINALLY FINALLY be able to make and receive phone calls consistently in my own apartment.  Don’t even get me started on how annoyed I am that I have to purchase ANOTHER piece of equipment in order to do something that should be an automatic part and parcel of my very expensive cell phone contract.

Anyhow, while I was stating my oft stated complaint about the crap cell service on Brickell something new and strange happened.  The service guy actually listened AND offered a solution.  Normally they sort of brush you off and act as if you should just accept these dead zones as a part of life.  Overall my complaints have fallen on deaf ears.  But this time not only did he take down our specific address to alert the system to the dead zone (something which has NEVER happened before), he also told me about a free app that AT&T has for the iPhone called “Mark the Spot” which you can use any and every time your phone drops a call, doesn’t have service, etc.  It looks like now that AT&T no longer has the exclusive contract for the iPhone they are actually going to address the service issues that have plagued the company for the past several years.   And, even if turns out that “marking the spot” does absolutely nothing in terms of resolving issues, it still gives me the satisfaction of feeling like I’ve done something without the need to call customer service and complain bitterly to dead air.


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